Refund policy
Returns & Refunds Policy
We accept returns within 30 days of delivery. Items must be unused, in original condition, and in their original packaging.
How to Initiate a Return To request a return, contact us using one of the following methods:
- Email: support@minisolutions.online
- Phone: +61 427 652 028
Please include your order number. We respond within 1-2 business days.
Order Never Arrived If your order has not arrived within the estimated delivery timeframe, please contact us at support@minisolutions.online or call +61 427 652 028. We will investigate with the carrier and either resend the item or issue a full refund, including original shipping costs.
Arrived Damaged or Incorrect Item If your item arrives damaged or incorrect, contact us within 48 hours of delivery. We will cover return shipping and provide a free replacement or full refund.
Return Shipping Return shipping costs are the responsibility of the customer, unless the item arrived damaged or incorrect. For international orders, return shipping is the customer's responsibility and delivery times may vary.
Refunds Once we receive and inspect your item, refunds are processed within 3-5 business days to your original payment method. Refunds cover the cost of the item; original shipping charges are non-refundable.
Final Sale Items Final sale and clearance items are not eligible for return or refund.