Shipping policy

SHIPPING POLICY

Order Processing Orders are typically processed within 1-3 business days. Processing time is separate from shipping transit time.

Fulfilment MiniSolutions sources products from international suppliers. Orders are fulfilled and dispatched directly by our suppliers, which is reflected in our delivery timeframes.

Shipping Rates & Delivery Times Free shipping is available on all orders over A$80.00.

Australia and New Zealand Shipping rates are calculated based on order weight. Free shipping on all orders over A$80.00. Handling time: 1-3 business days. Transit time: 1-8 business days. Delivered via international carrier with final delivery by Australia Post.

Asia (Japan, Malaysia, Singapore, Philippines, Taiwan, Thailand, China, South Korea, Hong Kong, Indonesia) Shipping rates are calculated based on order weight. Free shipping on all orders over A$80.00. Handling time: 1-3 business days. Transit time: 6-27 business days. Delivered via international carrier.

Europe (including Switzerland) Shipping rates are calculated based on order weight. Free shipping on all orders over A$80.00. Handling time: 1-3 business days. Transit time: 6-27 business days. Delivered via international carrier. Please note Switzerland is not part of the EU customs area - Swiss customers may be subject to Swiss customs duties and VAT on arrival.

North America (Canada and United States) Shipping rates are calculated based on order weight. Free shipping on all orders over A$80.00. Handling time: 1-3 business days. Transit time: 8-21 business days. Delivered via international carrier. US customers please note that import duties and tariffs may apply upon arrival and are the responsibility of the customer.

United Kingdom Shipping rates are calculated based on order weight. Free shipping on all orders over A$80.00. Handling time: 1-3 business days. Transit time: 6-27 business days. Delivered via international carrier.

Rest of World (India, UAE, South Africa, Mexico, and other selected countries) Shipping rates are calculated based on order weight. Free shipping on all orders over A$80.00. Handling time: 1-3 business days. Transit time: 8-35 business days. Delivered via international carrier. Customs duties and import taxes may apply and are the responsibility of the customer.

Shipping Availability We ship to Australia, New Zealand, selected Asian countries, selected European countries (including Switzerland), Canada, the United States, the United Kingdom, and a range of additional international destinations. If your country does not appear as a shipping option at checkout, we are unable to fulfil your order at this time.

Tracking Once your order has been dispatched, you will receive a confirmation email with your tracking number. You can use this to track your order via the carrier's website or through your account on our store.

Customs & Import Taxes International orders may be subject to customs duties, import taxes, or fees imposed by your country's customs authority. These charges are the responsibility of the customer and are not included in our shipping rates. We recommend checking your local customs regulations before placing an order.

Missing or Incomplete Orders If your order arrives incomplete or an item is missing, please contact us within 7 days of delivery at support@minisolutions.online or call +61 427 652 028. We will investigate and arrange a replacement or refund for the missing item.

Contact For any shipping enquiries, please contact us at support@minisolutions.online or call +61 427 652 028. We respond within 1-2 business days.